1 Introduction


 1.1 Personal data: definition
In the context of using our website or managing your files, we may ask you to provide us with personal data. The term "personal data" refers to all data that identifies an individual by aggregating several pieces of data. This includes your surname(s), first name(s), email address, telephone number(s), data relating to your orders, as well as any other information we may request from you that you choose to provide.


1.2 Purpose of the privacy policy
The purpose of this privacy policy is to inform you of the nature of the data collected, as well as their use and the means at your disposal to modify them.

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2 Why collect data?
The purpose of collecting this data is to ensure you the best possible quality of service. We may also use this data to send you information and/or prospecting emails. The processing is then based on our legitimate interest in informing you and developing our business.


2.1 Service optimization & security
Data collected in order to optimize services and ensure their security for:

    Manage your access to and use of certain services available on the site

    Perform operations related to contact management regarding contracts, orders, deliveries, invoices, and follow-up with our contacts

    Manage our Platform and perform internal technical operations in the context of problem-solving, data analysis, testing, research, analyses, studies and surveys

    Improve and optimize our platform, to ensure that the display of our content is suitable for your device

    Help us preserve a secure environment on our platform

    Develop sales and traffic statistics for our services

    Manage unpaid invoices and any disputes regarding the use of our products and services

    Comply with our legal and regulatory obligations

    To ensure compliance with applicable legislation, our general terms and conditions of use and, where applicable, this Privacy Policy.

    Keep you informed of changes to the platform or our services

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2.2 Commercial animation & advertising
Data collected for the purposes of animation and commercial prospecting:

    Send newsletters, solicitations and promotional messages

    Create a file of prospects and users

    Organize contests, lotteries and all promotional operations excluding online gambling subject to the approval of the Autorité de Régulation des Jeux en ligne; collect opinions from people on products, services or content

If you do not wish to do so, we give you the option of expressing your refusal in this regard when collecting your data, in accordance with the applicable legal provisions. We may also use your data to send you advertising messages that may be of interest to you on social media platforms or third-party sites. If you would like more information on this subject, we invite you to read the general terms of use of these platforms.


 2.3 Management of your customization/ routing operations
The data you entrust to us for the purpose of customizing your documents, and the use of your recipients' personal data in connection with routing operations, for example:

    Allow the personalization of your communication materials, aimed at your targets

    Allow the addressing of your communications to your targets

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3 Data collected


3.1 Directly transmitted data:
The data needed to create an account in our ERP:

    First and last name, email and postal address (billing & delivery), password, phone number

    The files sent for the realization of the products

 

3.3. Retention period of your data
Your personal data will not be kept for longer than is strictly necessary to manage our commercial relationship; however, the data used to establish proof of a right or a contract must be kept in order to comply with a legal obligation, will be for the duration provided for by the law in force.
Regarding possible prospecting operations and in accordance with current legislation, your data may be kept for a period of three (3) years from the end of the commercial relationship.
At the end of this three (3) year period, we will be able to contact you again only to find out if you wish to continue receiving commercial solicitations.
Personal data relating to a prospect, who is not a client, may be kept for a period of three (3) years from the time it was collected or from the last contact made by the prospect.
With regard to the management of commercial opposition lists, information allowing your right of opposition to be taken into account is kept for at least three years from the date of exercise of the right of opposition.
With regard to audience measurement statistics, information stored in the user’s terminal or any other element used to identify users and allowing their traceability or attendance will not be kept for more than thirteen (13) months.


3.4 Print and customization files
Files sent for printing are kept up to 30 days, beyond this period the files are automatically deleted.

Files created through our built-in Creation Studio are kept for 24 months.

 

4. Data recipients


4.1 Internal recipients
Our various departments may have access to some of your data.


4.2 External recipients
Some bodies are authorized by law to access your personal data: the bodies responsible for monitoring our activity (notably the auditor); public bodies such as judicial officers, ministerial officers.
We also work closely with third-party companies that may have access to your personal data, and in particular with the subcontractors we use, particularly regarding technical services (document personalization, routing services), transport and delivery services, identity verification, or even providers of analytical solutions and debt recovery companies and credit agencies.
Nature and purpose of processing: The data collected are hosted on our own servers. They are transmitted by secure means to the referenced technical service providers.
Type of personal data processed: Name, fixed/mobile phone number, email address, address, and any information provided by the client as part of a technical personalization and/or routing operation.
The categories of people concerned: Existing prospects and customers. Prospects and customers of our clients, according to the information they provide us.

    The history of orders and quotes made as well as the details of accounting operations carried out

    All messages sent by email.



3.2 Automatically transmitted data:
During each of your visits, we may collect, in accordance with the applicable legislation and with your consent, information relating to the devices on which you use our services or the networks from which you access our services, such as in particular your IP addresses, connection data, types and versions of Internet browsers used, types and versions of plugins of your browser, operating systems and platforms, data concerning your navigation path on our Platform, in particular your journey on the various URL pages of our platform, the content you access or view.

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5. What are your rights on your personal data
You can object to any type of processing defined in this document for legitimate reasons, either at the time your data is collected or by contacting us later (right to object).
You may request that the processing of your personal data be restricted, only in cases provided for by law (right to restriction of processing):

    During the period of verification that we implement, when you dispute the accuracy of your personal data, when the processing of this data is unlawful, and if you wish to limit this processing rather than delete your data

    When we no longer need your personal data, but you wish to retain it in order to exercise your rights

    During the period of verification of legitimate grounds, when you have objected to the processing of your personal data

You may request that we provide you with all the personal data we have about you (right of access). You can then take the opportunity to check their accuracy and have them corrected (right to rectification) or erased (right to erasure) if necessary.
You may retrieve your personal data that you have provided to us in an open and machine-readable format in order to store it for your own use or to communicate it to another controller (right to portability).
You have the right to set guidelines for the retention, erasure and disclosure of your personal data after your death.
These guidelines may be general, that is to say they concern all the personal data concerning you. In this case, they must be registered with a trusted digital third party certified by the CNIL.
The guidelines may also be specific to the data we process. It is therefore necessary to send them to us at the following addresses:
- email address: privacy@techni-com.fr
- Mailing address: Technicom – Question regarding personal data – 1 rue de l'union, village des voiles 2, 59 520 Marquette Lez Lille – France.
By sending us such instructions, you expressly give your consent for these instructions to be kept, transmitted and executed according to the terms provided herein. You can designate in your guidelines a person responsible for their execution.
This will then have the authority, when you are deceased, to take cognizance of these directives and ask us for their implementation.
Failing this, your heirs will be entitled to take note of your instructions upon your death and ask us to implement them. You may change or revoke your instructions at any time by writing to us at the above contact details.

You have the right to lodge a complaint with the competent supervisory authority or obtain compensation from the competent courts if you consider that we have not respected your rights.
Before responding to your request, we may verify your identity and ask you to provide us with more information. We will endeavour to comply with your request within a reasonable period of time and, in any event, within the time limits laid down by law. If you wish to exercise this right, please contact us as indicated above.